Oh no! Hopefully, this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it has never been updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

In case the order is lost, stolen, or damaged please refer to our shipping protection article, here.