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Refund & Return Policy

14 days return money back

 

Our policy lasts 14 days. If 14 days have gone by since you received the item/s, unfortunately we can’t offer you a refund or exchange.

Returning products because of differences from what was ordered or any product defects will be authorized by Balardi within two days of delivery.

 Reason Description Return FeesDays to Return
 Warehouse mistake Differences from what was ordered / product defects / different size Full refund + Shipping back to warehouse14 Days after receiving the package
The customer regretted Customer wants to return from their own reasonsFull refund except: return shipping to warehouse, shipping to the customer (if paid), customs clearance* (if paid).14 Days after receiving the package

 

*In most cases, we pay customs for return orders outside Europe, if the customer declares the package under 50$ the customs are 27 EUR.

Customer that want to return for his own reasons needs to pay the shipping to our warehouse, the shipping price will be returned only for orders that are not as described.

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In order to return such items, customers must contact Balardi by this email: support@balardi.com

Such emails should include the order number. The customer must also provide photographic evidence for any defected products.

The return shipment will be borne by the customer and should always be shipped back with an active tracking number. The receiver is always responsible to claim/accept the package and any additional fees for orders being returned for not being claimed or picked up is covered by the customer.

The product, along with its original packaging, as well as any other items received must be sent to Balardi in order to protect it from damage.

Any agreed refunds will be made by the payment processor within 2 working days of receipt of goods.

Want to return?: Contact Support

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