Refund & Return Policy

14 days return money back


Our policy lasts 14 days. If 14 days have gone by since you received the item/s, unfortunately, we can’t offer you a return, refund, or exchange.


In case the incorrect/damaged product is delivered:

If the customer receives faulty/damaged, not as described, or different size/color items you need to report this within 5 days of receiving your order and provide pictures as proof.  If confirmed we will arrange the return of these goods for exchange or refund.

In case our warehouse verifies that the product is damaged or incorrect the customer will receive a return label and a full refund to the original payment method.

The full refund can take up to 7 business days since the package shipped back to us.


In case the customer wants to return for their own reason:

The return will be using a return label or return address (customer ships by themself), There is 1 option and it will be determined by our customer service, the way to return depends on the product's return warehouse.

Duties and taxes will not be refunded.

Shipping fees if paid will not be refunded.

In case the customer needs to ship by themself to our return address:

The customer must ship the item to our warehouse only with FedEx / DHL / UPS , the shipping price will not refunded.

In case the customer needs to receive a return label:

In many cases, we are able to send a return label to the customer and they don't need to ship by themself, in this case, the return label will cost a fixed price of $39.

If the return is from a European Union country, the return label is €29.


In case the customer doesn't accept to receive a shipped package:

When the customer refuses to receive a package that shipped we send a request to return the package to our warehouse.

The customer pay a fixed $100 fee for this return action.

Shipping fees if paid will not be refunded.

 This process and the partial refund could take up to 14 business days.


Conditions to return:

  • All returned items must be new, unused, and with all original designer garment tags attached.
  • Shoes must be returned in their original boxes.
  • Lingerie and Hosiery must be returned in their unopened packages.
  • Skincare and cosmetics must be unopened with an unbroken seal and in its original packaging.
  • Products marked as final sale cannot be returned or exchanged.
  • Need to return within 5 days of receiving a return label



In order to return such items, customers must open a return request using the link at the bottom.

The return shipment will be borne by the customer and should always be shipped back with an active tracking number. The receiver is always responsible to claim/accept the package and any additional fees for orders being returned for not being claimed or picked up is covered by the customer.

The product, along with its original packaging, as well as any other items received must be sent to Balardi in order to protect it from damage.

Any agreed refunds will be made by the payment processor within 2 working days of receipt of goods.


Want to return an order from Worldwide?: Click Here

Want to return an order from the EU?: Click Here

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