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Refund & Return Policy

14 days return money back

 

Our policy lasts 14 days. If 14 days have gone by since you received the item/s, unfortunately we can’t offer you a refund or exchange.

Returning products because of differences from what was ordered or any product defects will be authorized by Balardi within two days of delivery.

 Reason Description Return FeesDays to Return
 Warehouse mistake Differences from what was ordered / product defects / different size Full refund + Shipping back to warehouse14 Days after receiving the package
The customer regretted Customer wants to return from their own reasonsThe buyer pays the shipping back to our warehouse & customs clearance (if applied).14 Days after receiving the package

 

Customers that want to return for their own reasons need to pay the shipping to our warehouse in Europe, the shipping price will be returned only for orders that are not as described.

for return out of Europe we might pay customs fees, these fees are not refundable

The customer must ship the item to our warehouse only with FedEx / DHL / UPS

If you do receive faulty/damaged items you need to report this within 3 days of receiving your order and provide pictures as proof.  If confirmed we will arrange the return of these goods for exchange or refund.

Non Refundable / Return Items

* Orders through LYST can only exchange or return for a store credit.

* If mentioned on the product page "This item could only be exchanged, no return or refund." the item could be only exchanged for another size, if the item has no sizes then it could be exchanged with another item.

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In order to return such items, customers must contact Balardi by this email: support@balardi.com

Such emails should include the order number. The customer must also provide photographic evidence for any defected products.

The return shipment will be borne by the customer and should always be shipped back with an active tracking number. The receiver is always responsible to claim/accept the package and any additional fees for orders being returned for not being claimed or picked up is covered by the customer.

The product, along with its original packaging, as well as any other items received must be sent to Balardi in order to protect it from damage.

Any agreed refunds will be made by the payment processor within 2 working days of receipt of goods.

The customer will pay a 7% refund fee only if the order was paid with "Sezzle buy now pay later" or "Klarna - 4 Installments", if the customer exchange with another item the refund fee will not be charged.

Want to return?: Contact Support

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