The Information Center was created for Balardi users to provide knowledge about the various services we provide, here you can learn about each major topic extensively.
For further questions, please contact the Support Center for further assistance from a representative.
Need more information? View FAQ
Who is Balardi
Balardi was founded to be the cheapest website in the fashion market and to provide our customers with buying luxury designer clothes online.
The world is starting to buy almost everything online, we at Balardi have made it very simple for our customers and we have built an internet system that will allow you to spend as little as possible and get as much as possible.some facts:
* Our warehouse is located in Sweden - Europe
* Our shipping services are express only
* 24/7 customer service that runs before and after buying
* 5 stars rating at Trustpilot
Email address: firstname.lastname@example.org
All of the products are 100% original have been passed our authentically check:
* Certified brand checked
* Items ship with tags
* 90% of the items made in Italy
* Only high quality materials and fabrics
All the items are only brand new and 100% original, we guarantee that our customers will receive only items that passed our quality test.
Our return policy lasts 14 days.
The 14 days starts only after the customer receives the order.
The customer can return / exchange the items for any reason! Click on the return policy and learn more.
There is a clear refund policy that the customer Is entitled to it.
When a customer needs to receive a refund for any reason the money return to the original payment method.
We are using PayPal payments, when we refund PayPal sends the money to the bank account / credit card / PayPal balance.
It takes within 2 business days.
We ship with FedEx / UPS / DHL to all over the world from our warehouse in Europe.
For orders over $199, the customer gets free express shipping / add additional money to priority shipping.
For orders below $199, the customer needs to pay for express shipping / add additional money to priority shipping.
Europe: express 1-3 days | priority 1 day
All over the world: 3-7 days | priority 1-3 days
You receive your order safely and fast.
We are using the most secure payment in the world - PayPal.
You can pay with a credit card / PayPal balance / E-check.
When using PayPal you can ensure that Balardi doesn't know your credit card / bank details and all the checkout process is 100% secure.
Can I pay with my debit/credit card even if I do not have a PayPal account?
You can! Once you reach the PayPal Express Checkout phase, click on the “Pay with a debit or credit card. By clicking on this option, you will be redirected to the site in which you can finalize your order with your debit/credit card. more info here
Can I pay with installments? YES, choose "Sezzle" at checkout and Split your entire order into 4 interest-free payments over 6 weeks.
Balardi uses encryption and authentication standards to protect the confidentiality of web transactions.
As you can see at the "URL" bar the site looks like this - https://balardi.com.
The HTTPS means that it stands for Hypertext Transfer Protocol Secure.
It is the protocol where encrypted HTTP data is transferred over a secure connection.
Every visitor can order at Balardi.
We are not required to register to the website to purchase.
You should know that if you order and then sign in to the same email you ordered from you can see the information about the order.
For any problems with account go to support center
The customer service is working for you 24/7.
You can contact us in 3 ways:
Send an email
Open a ticket
The customer support is more than happy to serve you when you choose to order or after you receive your items.
* The customer service is speaking only English
There are many questions visitors and the customers can ask before and after they purchase.
We made a list for you so you view answers to common questions.
If for any reason you don't find an answer to a question, contact us.
Prepare to save more!
Every registered customer at Balardi can enjoy from extra discounts lifetime, the only thing you need to do is to order at minimum price/quantity and automatically you become a VIP member.
These are the plans:
Silver member: buy over $499 / 2 items | 4% OFF
Gold member: buy over $1499 / 5 items | 7% OFF
Platinum member: buy over $3499 / 10 items | 10% OFF
*The VIP member will be available only to customers who registered to the website.
We will match the price, at the time of purchase.
on a Price Match Guarantee product if you find the same item at a lower price at a qualifying online retailer.
Here's how: If you find a qualifying lower price online, send us an Email or Live Chat message and a customer service agent to the website at the lower price.On qualifying products, Balardi will then verify the current price to complete the price match.
Balardi is translated to many primary languages.
These are the languages:
* Our customer service is speaking only english
You can change the currency to yours.
These are the currencies:
US Dollars (default)
New Israeli Shekel
* Customer can checkout only with United States Dollars (USD)