Balardi
INFORMATION CENTER
The Information Center was created for Balardi users to provide knowledge about the various services we provide, here you can learn about each major topic extensively.
For further questions, please contact the Support Center for further assistance from a representative.
Need more information? View FAQ
Who is Balardi
Balardi was founded to provide the most competitive prices in the luxury fashion industry and to provide our customers with the best online shopping experience.
We have built an internet system that will allow you to spend as little as possible and get as much as possible. some facts:
* Huge discounts from retail prices
* Authenticity guaranteed
* 5 Warehouses in Europe
* Expedited shipping services worldwide
* 24/7 customer service that helps before and after buying
* 4.7 stars rating on Trustpilot
Product Authenticity
All of the products are 100% original have been passed our authentically check:
* Certified brand checked
* Items ship with tags
* 90% of the items made in Italy
* Only high quality materials and fabrics
All the items are only brand new and 100% original, we guarantee that our customers will receive only items that passed our quality test.
Return
Our return policy lasts 14 days.
The 14 days starts only after the customer receives the order.
The customer can return / exchange the items for any reason! Click on the return policy and learn more.
Shipping
We ship with FedEx / UPS / DHL to all over the world from our warehouse in Europe.
For orders over $499, the customer gets free express shipping / add additional money to priority shipping.
For orders below $499, the customer needs to pay for express shipping / add additional money to priority shipping.
Shipping times:
Europe: express 1-3 days | priority 1 day
All over the world: 3-7 days | priority 1-3 days
You receive your order safely and fast.
Secure Website
Balardi uses encryption and authentication standards to protect the confidentiality of web transactions.
As you can see at the "URL" bar the site looks like this - https://balardi.com.
The HTTPS means that it stands for Hypertext Transfer Protocol Secure.
It is the protocol where encrypted HTTP data is transferred over a secure connection.
Payment
Credit / Debit Card: Buy safely with your credit or debit card, powered by Stripe.
PayPal: Can buy with your credit card / balance.
Sezzle: Split your entire order into 4 interest-free payments over 6 weeks.
*Only for US / Canada residents.
Coinbase: Pay with crypto currency - bitcoin ,litecoin and ethereum.
Price Matching
We will match the price, at the time of purchase.
on a Price Match Guarantee product if you find the same item at a lower price at a qualifying online retailer.
Here's how: If you find a qualifying lower price online, send us an Email or Live Chat message and a customer service agent to the website at the lower price.On qualifying products, Balardi will then verify the current price to complete the price match.
VIP Members
Prepare to save more!
Every registered customer at Balardi can enjoy from extra discounts lifetime, the only thing you need to do is to order at minimum price/quantity and automatically you become a VIP member.
These are the plans:
Silver member: buy over $499 / 2 items | 8% OFF
Gold member: buy over $1499 / 5 items | 10% OFF
Platinum member: buy over $3499 / 10 items | 12% OFF
*The VIP member will be available only to customers who registered to the website.
Customer service
The customer service is working for you 24/7.
You can contact us in 3 ways:
Send an email
Open a ticket
Live chat
The customer support is more than happy to serve you when you choose to order or after you receive your items.
* The customer service is speaking only English
FAQ
There are many questions visitors and the customers can ask before and after they purchase.
We made a list for you so you view answers to common questions.
If for any reason you don't find an answer to a question, contact us.
Multi Languages
Balardi is translated to many primary languages.
These are the languages:
English (default)
French
Italian
Dutch
German
Hebrew
Russian
Spanish
Arabic
Japanese
* Our customer service is speaking only english
Multi Currencies
You can change the currency to yours.
These are the currencies:
US Dollars (default)
Euro
British Pound
Russia Ruble
Canadian Dollar
UAE Dirham
Australian Dollar
New Israeli Shekel
* Customer can checkout only with United States Dollars (USD)
